Terms and Conditions - Book an Appointment

THESE WEBSITE TERMS AND CONDITIONS ("TERMS") GOVERN THE USE OF THIS WEBSITE www.actionhospital.in or www.actionhospital.in/book-your-appointment Of Sri Balaji Action Medical Institute.THIS WEBSITE IS OWNED AND GOVERNED BY SRI BALAJI ACTION MEDICAL INSTITUTE (A unit of Lala Munni Lal Mange Ram Charitable Trust).

Description of Services

All visitors to our WebSite should adhere to the following terms and conditions: BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ACCEPT THEM IN FULL, AS THEY MAY BE MODIFIED BY Sri Balaji Action Medical Institute FROM TIME-TO-TIME AND POSTED ON THIS WEBSITE.

• Applicability: These website terms and condition are applicable to all transactions including online appointment booking, bill payments, advance payment against services and/or any other transactions through this website or through its hyperlink(s)and authorized third party websites.
• Information provided by you:
  • We require you to provide us with certain information about yourself when you use the Online Transactions. This information shall include patient’s details and card holder’s name in case of online payment facility. We may also use this information to ensure that the bill payment process is carried out accurately and efficiently.
  • You agree to ensure that any information provided by you shall be complete and accurate. You shall not at any time provide us with information which is false, inaccurate, misleading, obsolete or deceptive. If the information is found false/ deceptive/inaccurate/misleading, Sri Balaji Action Medical Institute holds right to cancel the appointment/ transaction and refund/stop the payment.
  • All information provided by you should be true, complete and accurate but not misleading or deceptive;
  • To receive the confirmation alert of the appointment booking, kindly provide your correct contact number. By providing the said information, you hereby authorise Sri Balaji Action Medical Institute to contact you via, telephonic calls, SMS, in respect of the appointments booked by you and for providing the information about the services provided by Sri Balaji Action Medical Institute, to you.
  • The consultation time provided is indicative and actual consultation time may vary.
  • Appointment booking is only for consultation and for follow up consultation.
  • A registration charge of Rs. 300 will be applicable for new patients.Registration amount will not be refunded under any circumstances.
  • Any changes or cancellation in the appointment should be done by calling the hospital number provided or SMS.
  • The appointment slot will be released in case of late arrival of the patient and the patient will be treated as a walk-in patient and consultation should be subject to availability of time with the respective doctor.
  • Complete details of ‘New’ patient should be filled accurately and we may also use this information for data analysis and marketing purposes. By accepting these Terms, you expressly permit Sri Balaji Action Medical Institute to use the data provided by you for the said purpose.
  • We track the Internet address of the domains from which people visit us for trend analysis.
  • We may use the Internet address to identify any fraudulent transaction.
  • If you do not wish to provide us with the required information, kindly click on exit button to exit the appointment booking application.
• Hyperlinks and third party websites This Website provides links to other sites by allowing the user to leave this WebSite to access website of Developer of ther website (a "Hyper-Link Site") or third party websites for the users’ convenience. Hyper-Link Sites and third party sites may contain rules, regulations, privacy and other provisions which may be markedly different from the provisions provided on the WebSite. Access to Hyper-Link Sites or third party websites or any other internet sites linked to the Website is at the user's own risk. Sri Balaji Action Medical Institute is not responsible for the content or accuracy or correctness of such information and provisions and specifically disclaims any and all related liability. Access to a Hyper-Link Site does not imply any direct or indirect endorsement by Sri Balaji Action Medical Institute of the Hyper-Linked Site or products and services offered therein. All the transactions on such Hyper-Link Sites shall be governed by the terms & conditions of usage of the respective Hyper Link Site.

Disclaimer of Warranties

All information available on this WebSite, (the “Information”) is provided on the condition that the user will make independent determination in respect of its accuracy, completeness or usefulness suitability prior to use or making any decision or any loss or damage in reliance hereof.

The Information does not constitute an invitation or recommendation to take medical services from Sri Balaji Action Medical Institute nor is such Information is a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. Sri Balaji Action Medical Institute urges the users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other Information.

All information on the site is provided to you "as is" without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall Sri Balaji Action Medical Institute be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a Hyper-link site and any third party are subject to the terms and conditions of the legal notices contained therein.

Availability

Sri Balaji Action Medical Institute operates and controls this WebSite from India and makes no representations that the Information is appropriate for use in any other location across the globe. Information published in this WebSite may contain references to products and services which are available in India and not available in your country. Such references do not imply that Sri Balaji Action Medical Institute intends to make available such products or services in your country. Users are urged to consult Sri Balaji Action Medical Institute officials for information regarding the products and services available to you.

Intellectual Property Rights

The contents of this WebSite are protected by applicable intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on this WebSite is prohibited. The logos, service marks and trademarks ("IP Marks") displayed on the WebSite are the property of Sri Balaji Action Medical Institute or have been licensed to Innovative Solution Technologies and ISOL Group by the relevant owners for use on this WebSite. Nothing on this WebSite should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without our written permission. You are prohibited from using any IP Marks for any purpose without the written permission of Sri Balaji Action Medical Institute.

You may use, display, and print copies of the Information only on your personal computer only for your personal non-commercial purpose and use. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Information available on or through the WebSite for commercial or public purposes, in contravention of the above permitted use.

Limitation of Liability for Use of The Site

The information available on the site WebSite could include inaccuracies or typographic errors. Sri Balaji Action Medical Institute specifically disclaims any liability for such inaccuracies or errors. Sri Balaji Action Medical Institute does not warrant or represent that the information on the website is complete or up-to-date, and assumes no obligation to update the website. Sri Balaji Action Medical Institute may change the information on the website at any time without notice or may make improvements or changes to the website at any time.

You agree and undertake that Sri Balaji Action Medical Institute, its affiliates and any of their respective officers, Trustees,Board Members,directors,employees,or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this WebSite website or a Hyper-link site or a third party site, or with delay or inability to use the website or a Hyper-link site, even if Sri Balaji Action Medical Institute is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, transmission of any viruses which may infect a user's equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connect problems, strikes or other labor problems or any force majeure. Sri Balaji Action Medical Institute cannot and does not guarantee continuous, uninterrupted or secure access to the website.

You are informed that use of internet may be susceptible to a number of frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. Sri Balaji Action Medical Institute shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. Sri Balaji Action Medical Institute shall not be responsible for the same.

Sri Balaji Action Medical Institute shall not be responsible for any such failed transaction, where the bank account of the user of the WebSite is debited for the transaction amount and the transaction is not completed, for any reason whatsoever. Such user of should connect with his/her banker for any such failed transactions and the user of WebSite absolves Sri Balaji Action Medical Institute of any liability, whatsoever, on this account.

Data Protection

• Sri Balaji Action Medical Institute may use "Cookies" for storing visitor preferences, profiling visitors and tracking visitor behavior on this WebSite. Cookies are small data files that a WebSite stores on computer. By visiting this WebSite you acknowledge, accept and expressly authorize Sri Balaji Action Medical Institute for the placement of Cookies on your computer.
• Sri Balaji Action Medical Institute shall take all reasonable precautions to preserve the confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you on the WebSite.
• All personal medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care or persons involved in the process of evaluation of your information including but not limited to medical treatment, procedure, services etc. or an organization, which may be responsible to evaluate your treatment expenses. However, Sri Balaji Action Medical Institute reserves the right to perform statistical analyses on your personal data and information. For details on the confidentially and privacy policy refer to the Online Privacy Statement. If such data has been requisitioned by any government agency/department/body and/or any law enforcement agency, Sri Balaji Action Medical Institute shall be entitled to share the same on receipt of a written notice in this regard.
• Certain services on the WebSite may require authentication procedures and enable you to access such services by using a user ID and password. Sri Balaji Action Medi cal Institute shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are part of the WebSite, however you will be the sole and exclusive owner of user ID and the password. It is your responsibility to ensure the confidentiality and protection of your user ID and password and will not reveal to any third party. You are urged to change your password at regular intervals. In addition to user ID and password, Sri Balaji Action Medical Institute may, at its discretion, require you to adopt such other means of authentication
• You are cautioned that use of cyber-cafe/shared computer for payment transaction at a shared terminal is risky and you are urged not to use a cyber-cafe/shared computer terminal for any such transactions.

Gateway Security

• We wish to make your payment process a secure and convenient experience, and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.
• We use all reasonable endeavors to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavors breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.
• You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs, and maintaining all appropriate security measures.
• You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.
• Sri Balaji Action Medical Institute may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on the website. You should regularly review the Terms & Conditions on the website. In the event the modified Terms &
• Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Payment

When Sri Balaji Action Medical Institute receives a transaction instruction from you in respect of any services or products on the WebSite, through appropriate mode, Sri Balaji Action Medical Institute will be entitled to debit any payment plus any charges payable for the transaction from the account you have specified. You may also be directed to a third party site to enable processing of a transaction in which event such transaction will be governed by the terms and conditions of such third party site. Sri Balaji Action Medical Institute shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Payment Gateway & Methods:

• Sri Balaji Action Medical Institute online payments are redirected to the service provider for processing and then return back to our site.
• Accepted Credit Cards We currently accept the use of the following credit cards for payment through our Online Payment Facility:
  • Visa.
  • MasterCard
  • Maestro
  • Amex
• Select Debit Cards
• Net Banking
  • On clicking "Make Payment", your payment will be processed and on successful completion of the transaction, invoice will be generated.
  • We do not consider that a payment has been made until a transaction number is issued. If you do not receive a transaction number, you should process your payment again or make your payment by another means.
  • If you do not receive a transaction number (in the form of a confirmation page) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your bank or with the Customer Service Department whether or not your payment has been made. Only you may be aware of any problems that may occur during the payment process. Sri Balaji Action Medical Institute will not be responsible for losses (monetary or otherwise).

Confirmation/ Evidence of Transaction:

• Paid Appointments
• SMS confirmation - Your booking and payment confirmation will be sent via SMS to the mobile number given by you at the time of booking. In respect of any transactions permitted by Sri Balaji Action Medical Institute via its WebSite from time to time, Sri Balaji Action Medical Institute 's own records of such transactions, maintained through computer systems or otherwise, including the recording of the time of the transaction(s), shall be conclusive proof of the genuineness and accuracy of such transactions and shall be accepted as conclusive evidence and binding on you for all purposes.

Important

• If you are unable to make your appointment time, Sri Balaji Action Medical Institute may attempt to contact you, using the information provided at the time of booking. If Sri Balaji Action Medical Institute is unable to reach you after its initial attempt, Sri Balaji Action Medical Institute may entertain another walk in /next appointee patient.

Pricing and Other Errors

• If the amount you pay for an appointment varies from the actual services charge because of change in price or you are able to book an appointment before the scheduled OPD date or you are able to book an appointment that was not supposed to have been released for booking then; Sri Balaji Action Medical Institute will have the right to cancel that appointment and refund you the amount that you have paid. This will apply regardless of human error or a transactional malfunction of this web site.

RESCHEDULING, CANCELLATION & REFUND POLICY